IT Remote Support
IT Remote Support for Northamptonshire
Getting IT remote support for you and your business has never been easier. Ashby Computer Services a Northampton based company means you can get IT remote support without requiring a site visit. we would become your outsourced IT helpdesk for any IT issue that your business may have.
With remote support you can get your IT issues resolved much quicker than relying on a site visit or bringing the device to us.
Choosing the right IT partner
Remote IT support enables us to fix most IT issues by connecting to your computer through our encrypted software. This means we can access your computers to provide maintenance and support without being physically in the room with you. Once connected, we take control of the computer we’re servicing and perform whatever task is needed.
We can fix most IT issues by remote connection apart from the exception of a computer not turning on, hardware faults and internet access issues. Even so we still continue to have a workshop where you can bring devices to us.
Qualified to Microsoft Standards
Once connected via our secure remote software, you can site back and relax while our qualified engineers review the issue and work to get it resolved. All engineers are qualified to Microsoft standards meaning you get only the highest quality of support at all times.
Why Choose Ashby Computers?
Cost-effective System
Fast, Efficient Results
We understand the importance that your IT system has on your business’s day-to-day processes. Our team of expertly trained staff members will go above and beyond to ensure that they get you up and running. That means you will never have to waste time waiting for an IT solution. We will always provide a friendly, efficient & results-driven IT service.
Highly Qualified IT Support Team
With accreditation from Microsoft & CompTIA, you can rest assured that our IT engineers are the best people equipped to proved your business with the IT support it deserves.
Effective Communication
We know that not everyone is a mastermind when it comes to tech issues. That’s what our IT support services are here for. We communicate with you effectively and in a personable manner so we don’t scramble minds with complexities when describing IT system issues. Our mission is to explain the issues as soon as they’re diagnosed & find a fast, efficient & effective solution for your business.
Frequently Asked Question
Each company is different but the costs are based on a per device or per user basis.
One of the biggest benefits of remote IT Support is the cost savings that businesses experience by making business IT support costs lower as you are reducing the travel times. A managed service approach will also provide businesses with comprehensive security, customized backup and recovery solutions, can still be included even with a remote support only contract.
Most IT issues are now dealt with remotely and the need to attend site for IT faults is a lot less, so why pay for site visits if they are not needed? With our secure Teamviewer application our engineers will connect onto your machines and resolve the IT fault/s that you may have much quicker than waiting for a site visit.
By default our support contracts are 4 working hours, however we rarely ever take that long (not once in the past 4 years) with the current response time for the past trailing 7 days being 11 minutes.
Our team can and do support any size of business from 1 user up to a company of 150 IT users. We have specialised knowledge in a large number of industries and have seen a vast amount of line of business applications which we can also first line assist with.
Frequently Asked Question
Each company is different but the costs are based on a per device or per user basis.
One of the biggest benefits of remote IT Support is the cost savings that businesses experience by making business IT support costs lower as you are reducing the travel times. A managed service approach will also provide businesses with comprehensive security, customized backup and recovery solutions, can still be included even with a remote support only contract.
Most IT issues are now dealt with remotely and the need to attend site for IT faults is a lot less, so why pay for site visits if they are not needed? With our secure Teamviewer application our engineers will connect onto your machines and resolve the IT fault/s that you may have much quicker than waiting for a site visit.
By default our support contracts are 4 working hours, however we rarely ever take that long (not once in the past 4 years) with the current response time for the past trailing 7 days being 11 minutes.
Our team can and do support any size of business from 1 user up to a company of 150 IT users. We have specialised knowledge in a large number of industries and have seen a vast amount of line of business applications which we can also first line assist with.
What our Clients say about us
Other IT Services
IT Repairs
IT Infrastructure
Project Consultation
Maintenance Contracts
Get In Touch Today
Established for over 30 years
We have grown to support over 3000 concurrent IT systems, with no business ever being too small or too big.
We pride ourselves on our customer rentention rate of over 99% and average response times being excellent.
Tel:
01604 790979
Email:
Sales: sales@ashbycomputers.co.uk
Enquiries: enquiries@ashbycomputers.co.uk
Ashby Computers Services
Longman Court
Sketty Close
Brackmills
Northampton
NN4 7PL
To find out more about our IT Solutions services, please give us a call on 01604 790979 or email us at service@ashbycomputers.co.uk