IT Remote Support

Yes, we provide on-site support if needed, or you can bring your device to our workshop.

If you are experiencing technical difficulties or require a business change, give us a call on 01604 790979 or email us on enquiries@ashbycomputers.co.uk

We securely connect to your computer via encrypted software and fix issues remotely, saving time and avoiding site visits.

We typically start working on your issue within minutes, much faster than arranging an on-site visit

Yes, we use encrypted software to ensure your data and systems remain secure.

We can fix most software problems and perform maintenance remotely. Hardware faults or internet issues may require in-person support.

Each company is different but the costs are based on a per device or per user basis.

One of the biggest benefits of remote IT Support is the cost savings that businesses experience by making business IT support costs lower as you are reducing the travel times. A managed service approach will also provide businesses with comprehensive security, customized backup and recovery solutions, can still be included even with a remote support only contract.

Most IT issues are now dealt with remotely and the need to attend site for IT faults is a lot less, so why pay for site visits if they are not needed? With our secure Teamviewer application our engineers will connect onto your machines and resolve the IT fault/s that you may have much quicker than waiting for a site visit.

By default our support contracts are 4 working hours, however we rarely ever take that long (not once in the past 4 years) with the current response time for the past trailing 7 days being 11 minutes.

Our team can and do support any size of business from 1 user up to a company of 150 IT users. We have specialised knowledge in a large number of industries and have seen a vast amount of line of business applications which we can also first line assist with.